FAQ’s:
Processing:
Please allow 2-3 business days for your order to be processed for shipping. Every effort is made to pack your orders with love, as quickly as possible ♡
Shipping:
Free standard shipping within Canada for orders over $100, and a flat rate standard shipping of $8 for all other orders within Canada. Your parcel will be shipped with tracking and updates will be shared on the tracking status, including any delays.
International shipping to the United States is now available!
Shipping packaging:
It's the best to receive packages that have compostable, reusable or recyclable packaging and this is what you'll find when you open your enLihte box. The cushioning is made of kraft paper honeycomb and white tissue, which can pop right into your backyard compost, and the kraft box is ready to be reused or recycled.
Customs/taxes/duties:
There's no telling if you will, or will not, be charged any customs, taxes or duties for international orders. Any customs, taxes or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
There may be increased duties for parcels heading to the US, and that's a shame. Maybe the dollar exchange will make up for any duties as things sort themselves out.
Return Policy:
Hopefully the detailed product descriptions support you in making the best product purchase; as this is a personal care product, no returns or refunds are issued. If this product does not work for you, please consider offering it to a friend who might enjoy it, or pop the contents into your backyard compost, wash the jar and reuse it.
In the event that the package arrives damaged, please email photos of the package and product to hello@enlihte.ca. That's no fun, so together we'll sort out a plan and get you on your way!
Testers:
Its happening! Mini tester sizes (sampler envelopes) of each shade of enLihte hair powder can now ship to you in an envelope that is small enough for letter mail! Details below ♡
Refills:
It's happening! Refills & sampler sized envelopes of each shade of enLihte hair powder can now ship in letter mail and you can choose untracked free delivery in Canada, or tracked shipping free on orders over $100 or $8 standard shipping for orders under $100.
For US friends refills need to ship with a customs declaration so standard shipping fees apply, thanks for your understanding ♡
enLihte hair powders are about making your life easier, so let's make refills easier too, while saving on shipping since you already have a jar!